Shipping:

Domestic Shipments:

Orders are usually shipped by the next business day. All products are shipped via US Postal Service. You can select Priority shipping (which takes two to three days) or Express shipping (which takes one to two days). We do not provide guaranteed next-day shipping services.

International Shipments:

Orders are usually shipped by the next business day via US Postal Service Priority Mail. International customers MUST select International Shipping at the shopping cart. Customers who are requesting shipments to Canada or Mexico should select our “Canada/Mexico” rate; other international customers should select our standard International rate. Our charges cover shipping for packages up to four pounds. If a shipment exceeds four pounds, we may email the customer and ask if they want to pay the additional shipping as quoted to us, or cancel their order.

Please be aware that there is a small chance that your package may be held at customs for further inspection before it is sent to you. We take every effort with our shipping practices to reduce the chance that this will occur, but it still may happen. In addition, your country may charge you duties, taxes, or other fees to release your package to you. We cannot tell you what how much you may have to pay. If you are concerned about these costs, please contact your country’s customs agency before purchasing our products.

Fees:

Shipping charges are added to all orders with one exception. There are no shipping charges for mailing individual Back Issues of the John R. Lee, M.D. Medical Letter.

Returns and Refunds:

Damaged or Defective Products (Except Saliva and Blood Test Kits)

If a product is damaged or defective, you may return it within 30 days of receiving it for a full refund or replacement. To request a refund or replacement, call us at (888) 575-3363 or email us at info@JohnLeeMD.com to get authorization from us. We reserve the right to refuse refunds or replacements for products that are returned without our pre-authorization.

Please include the original invoice with your shipment; we reserve the right to refuse refunds for products that are not sent with their invoices. Once we have received the product and confirmed that it is damaged or defective, we will send you a replacement product or provide a full refund of your purchase and shipping costs to your credit card.

Damaged or Defective Saliva and Blood Test Kits

If your saliva or blood test kit is damaged during shipping, you may return it within 30 days of receiving it for replacement; no refunds are provided. To receive your replacement, follow the instructions shown above for other damaged or defective products. Be sure to include the requisition form that came with the test kit, as we cannot replace test kits that are returned without their requisition forms. We can only replace test kits because of the strict controls in place for medical testing and the high costs associated with the services we must provide for each kit.

If You Are Dissatisfied With a Product (Except Saliva and Blood Test Kits)

If you are dissatisfied with a product that is not damaged or defective, you may return it to us within 30 days of receiving it for a refund. To request a refund, call our customer service number at (877) DR LEE MD (877-375-3363) or email us at info@JohnLeeMD.com to get a return authorization from us. Please include the original invoice with your shipment. We reserve the right to refuse refunds for returns that are not pre-authorized by us or for products that are not returned with their invoices. Mail the product to:

JohnLeeMD.com
120 Wikiup Drive
Santa Rosa, CA 95403

Once we have received the product and confirmed that it is not damaged or defective, we will refund your credit card for your purchase cost minus a 20% restocking fee.